Service Scheduling

A repair ticket written on a clipboard and set aside is a battery swap that gets forgotten for a week. We build the scheduling system that tracks every unit from drop-off to pickup.

What we build

• Appointment booking: Customers book service drop-offs online without a phone call.
• Repair ticket tracking: Every ticket moved through diagnosis, repair, and quality check.
• Technician assignment: Tickets assigned to available technicians automatically.
• Completion notifications: Customers notified the moment their unit is ready.

Implementation scope

Scheduling connects to parts ordering, so a diagnosed repair automatically checks parts availability before work begins.