Customer Portal
A customer calling to ask "is my cart ready yet?" is a phone call your service desk shouldn't have to take. We build the portal that answers before they ask.
What we build
- Live service status: Customers see their repair's current stage in real time.
- Service history: Every past repair and service visit available in one place.
- Warranty lookup: Customers check their unit's warranty status directly.
- Self-service scheduling: New service appointments booked without a phone call.
Implementation scope
The customer portal connects to service scheduling, so every status update reflects real-time repair progress.